Shipping policy

Last Updated: August 24, 2026

Thank you for shopping with Wooden Chess Art. We carefully prepare and pack every order to help ensure that your handcrafted chess products reach you safely.

This Shipping Policy applies to purchases made through Woodenchessart.com.

1. Order Processing

Orders are generally processed after payment confirmation and completion of any applicable verification checks.

Processing time may vary depending on product availability, order quantity, customisation, handcrafted production requirements, weekends, public holidays, and seasonal demand.

Customers will receive an order confirmation after successfully placing an order.

2. Shipping Destinations

Wooden Chess Art ships within India and to various international destinations.

Availability of shipping to a specific country or region may depend on courier coverage, import restrictions, product size, weight, and local regulations.

Available shipping options will normally be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times vary depending on the destination, courier service, customs clearance, and product availability.

As a general guide:

  • India: approximately 3–8 business days after dispatch.
  • International Orders: approximately 7–15 business days after dispatch.

These delivery periods are estimates only and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as delivery location, package size, package weight, shipping method, and courier service.

The applicable shipping charge will normally be displayed at checkout before payment is completed.

From time to time, selected products or destinations may qualify for free or promotional shipping where expressly stated on our website.

5. International Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Wooden Chess Art does not control customs charges and cannot guarantee the amount, if any, that may be imposed by local authorities.

6. Customs Clearance

International customers are responsible for cooperating with local customs authorities and courier providers where documentation or information is required for customs clearance.

Customs processing may result in additional delivery time outside our control.

7. Order Tracking

Where tracking is available, tracking details may be provided by email, SMS, or through your order information after dispatch.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including postal code, phone number, and any information required for delivery.

Please contact us as quickly as possible if you notice an error in your shipping information.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional charges resulting from an incorrect or incomplete address, unsuccessful delivery, or redelivery may be payable by the customer where applicable.

9. Delivery Attempts

Customers should ensure that someone is available to receive the package where required by the courier.

If delivery cannot be completed after the courier's permitted delivery attempts, the package may be returned to the sender or held according to the courier's procedures.

10. Shipping Delays

While we make reasonable efforts to support timely delivery, delays may occur due to circumstances outside our reasonable control, including:

  • Customs clearance
  • Courier delays
  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Government restrictions
  • Remote delivery locations
  • Incorrect customer information

11. Damaged Packages

If your order arrives visibly damaged, please photograph the outer packaging and product before disposing of any packaging material.

Contact us as soon as possible with your order number and clear photographs or videos showing the condition of the package and product.

Claims relating to damaged products are reviewed in accordance with our Return & Refund Policy.

12. Lost or Missing Shipments

If tracking shows an unusual delay or you believe your shipment may be lost, please contact us so we can review the shipment with the courier.

Any resolution will depend on the outcome of the courier investigation and applicable circumstances.

13. Contact Us

For questions about shipping or delivery, contact:

Wooden Chess Art
D-4/110, Sector 4, Chitrakoot Scheme
Jaipur, Rajasthan 302021
India

Email: Woodenchessart@gmail.com
Phone: +91 8209177558
Website: Woodenchessart.com